POSITION SUMMARY

Are you ready to supervise an engaged team of Technology Service Desk Specialists? Grinnell College is looking for you as our Technology Services Desk Manager. This is a pivotal role that reports to the Director of Service Management. This candidate will not only supervisor Tier 1 and 2 deskside support team members but will also serve alongside so that operation needs are met. This ensures that tasks are completed on time and issues are appropriately escalated as needed. Additionally, the Manager will provide highly technical guidance to managers, department heads, administration offices, staff and students.

Key Responsibilities

• Manage the day-to-day activities of the Technology Service Desk Specialist team


• Recruit, hire, manage and mentor full-time staff and student employees


• Work with the lifecycle upgrades of campus computers, ordering and deployment


• Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating


• Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits